The following is the second section of a example RFI:
2.0 Project Introduction
This document is a Request For Information (RFI) regarding vendor capabilities in several aspects of IT Outsourcing in Country. The Bank is seeking a supplier of these services over a 3-plus year period, subject to negotiation.
This introductory section describes the background to the RFI, The Bank's objective for outsourcing, and a general description of the services The Bank is seeking from a vendor.
2.1 Background
2.2 Outsourcing Objectives
The Bank’s primary objectives in pursuing this outsourcing are as follows:
• Have access to vendor’s broad range of personnel resources for rapid ‘time to market’
• Utilise vendor's local presence to ensure timely support of hardware and software problems as well as limited training needs
• Minimise the costs associated with the IT services described in this document
• Capitalise on vendor's experience with these IT services to continually improve the efficiency and effectiveness of these IT services
2.3 IT Service Overview The Bank has an ongoing Systems Integration project to implement a package based Retail Banking Application within Country, and to integrate this with existing applications, e.g. General Ledger.
• Data Centre Operations across two sites, with full resilience. This will entail IBM etc. etc.
• Integrated Help Desk to provide business applications support as well as technical support
• Desktop PC, Servers, LAN including Asset Acquisition and Management for distributed processes
• Network Operations, WAN Branch network. City based network control centre with fibre optic links to the data centres
• Application Support and Maintenance, mainly etc. etc, including any new development required.