3.0 Instructions to Vendors
This is a Request for Information (RFI), not an order. No cost can be charged to The Bank for any reason.
This document shall not be construed as a request or authorisation to perform work at The Bank's expense. Any work performed by a vendor will be at the vendor's own discretion and expense. This RFI does not represent a commitment to purchase or lease. Submission of a response constitutes acknowledgement that the vendor has read and agrees to be bound by such terms.
The Bank intends to submit a formal Request For Proposal (RFP) for the services described in this document prior to the end of RFPDate. There is no guarantee that The Bank will submit an RFP or, if an RFP is submitted, that it will occur in the time frame described in this RFI. If submitted, the RFP will be sent to vendors that demonstrate adequate capabilities in response to this RFI. The information in this RFI is accurate to the best of the author's knowledge but is not guaranteed to be correct.
3.1 Point of Contact
All communication with The Bank must be directed to the single Point of Contact for this project, as follows:
Name
Address
Telephone
Email
3.2 Submission of Responses
A response must be received by CloseDate. Extensions to this date cannot be granted.
Responses must be submitted complete and in writing. All requests for information in all sections of this document must be answered as concisely as possible while providing all information necessary to understand the outsourcing process proposed. Any deviations from requirements, or requirements that cannot be satisfied by the vendor, must be clearly identified.
Responses must include a statement that indicates that the vendor understands the requirements of the RFI and accepts the terms and conditions under which the RFI was issued to the vendor. The original response and two (2) complete copies must be signed under the corporate seal by an authorised officer. The original and all copies, including all supplementary literature, must be forwarded to the point of contact identified in Section 3.1 of this RFI.
Any information of a confidential or proprietary nature contained in a vendor response should be clearly marked ‘PROPRIETARY’ or ‘CONFIDENTIAL’ by item or at the top of each page. Reasonable precautions will be taken to safeguard any part of the response identified by a vendor as being confidential or proprietary.
This RFI remains the property of The Bank at all times, and must be returned by the vendor upon request. Vendors not submitting a response must immediately return all printed, graphic and electronic documentation to the point of contact.
All responses, once delivered, become the property of The Bank.
3.3 Response Format
To facilitate a timely and comprehensive evaluation of all submitted responses, responses must be submitted using the format requested in this RFI. Any deviation from this format may lead to the rejection of the response. Vendors should limit the answers to the following questions to four pages. A limited amount of supplemental materials may be provided, but for the purposes of this RFI, less is more.
Vendor responses MUST provide the following information, in the requested sequence:
1) Based on the information provided, would your firm bid on an RFP for all listed services?
Answer the following if the answer to question 1 is ‘yes’.
2) Provide the name, title, address, telephone and e-mail for the primary contact for receiving an RFP.
3) Provide some general business background information.
Year and state or country of incorporation
A copy of your most current annual report
4) Provide a high-level description of your client base for similar services.
Number of customers
Geographic distribution of customers
Potentials for conflict of interest in customer base
5) Vendor's experience with the range of hardware and software technologies as outlined in 2.3 above.
• Data Centre Operations.
• Help Desk.
• PC/ LAN Operation and Management.
• Network Operations.
• Application Support and Maintenance.
Length of experience
Functional areas of expertise
6) Experience with Retail Banking, and associated application suites running on IBM host technology.
7) Geographic coverage
All services
Similar services
8) Client references
One current client of similar services
One former client of similar services
9) Other relevant experience
10) Potential and preferred fee structures
- Retainer
- Flat fee
- Time and materials
- Combination or other
11) Standard method of handling travel and other expenses
- Built into fee structure
- Pass-through to client
- Billed to client at cost
- Billed to client plus administrative charge
12) Potential for value-added services
13) Additional relevant information